JAKARTA, INDONESIA BERITAPOLITIK.ONLINE – The Indonesian Ministry of Religious Affairs has officially launched the Hajj Command Center (HCC) and the Satu Haji mobile application, marking a significant milestone in the country’s digital transformation of Hajj and Umrah operations. The launch took place at the Directorate General of Hajj and Umrah (Ditjen PHU), specifically in the Siskohat Building in Jakarta.
The Hajj Command Center is designed to serve as a centralized hub for managing data and monitoring the full spectrum of Hajj operations. This includes pilgrim registration and payments, quota management, flight tracking, movement of pilgrims from Indonesia to Saudi Arabia, return schedules, as well as health data, including reports on illness or fatalities.
“We need a control center that can be monitored from multiple perspectives and locations. The HCC is part of our effort to improve Hajj operational processes and also includes a complaint handling feature,” said Hilman Latief, Director General of Hajj and Umrah, on Wednesday.
According to Hilman, the establishment of HCC is the latest development in the Ministry’s long-standing digital transformation, which began with the launch of the Siskohat (Hajj Information and Computerization System) database nearly 30 years ago.
“The Hajj Command Center allows for real-time data integration, supporting better decision-making and a more responsive operation,” Hilman added. He emphasized that the system provides a more practical and accessible format for presenting essential information to decision-makers and the public.
Nine-Dashboard Display and Real-Time Analytics
M. Arfi Hatim, Secretary of Ditjen PHU, explained that the concept of the Hajj Command Center emerged during discussions on how to comprehensively manage Hajj operations for the upcoming Hajj season of 1446H/2025M.
“The Hajj Command Center features a nine-screen dashboard that displays key operational data in real time, especially critical during the Hajj season,” Arfi stated. These dashboards are designed to support quick, accurate decision-making by providing up-to-date, integrated information across various operational areas.
One of the standout features of the HCC is its public complaint system, allowing better engagement with pilgrims and faster response to issues during Hajj and Umrah operations. This contributes to more transparent and accountable service delivery.
Launch of the “Satu Haji” App for Integrated Hajj and Umrah Services
In addition to the Hajj Command Center, the Ministry also launched Satu Haji, a unified mobile application that merges functionalities from two earlier apps: Haji Pintar and Umrah Cerdas. Available on mobile platforms, Satu Haji (Integrated Hajj and Umrah Application System) aims to streamline services for pilgrims and improve access to accurate, real-time information.
“Satu Haji is a rebranding and integration of previous apps, providing a platform for users to access Hajj and Umrah services online. It also serves as a key communication tool between the government and the public,” said Arfi Hatim.
The app features electronic Hajj registration, updated travel and lodging information, worship guides, and service feedback channels. It is expected to greatly simplify the process for pilgrims by reducing manual steps and offering accessible services through smartphones.
Empowering Pilgrims Through Technology
By launching the Hajj Command Center and the Satu Haji app, the Ministry of Religious Affairs reinforces its commitment to delivering more efficient, transparent, and user-friendly services for Indonesian pilgrims. These innovations are part of a broader effort to digitalize the entire Hajj and Umrah ecosystem, aligning with global trends in smart governance.
With millions of Indonesian Muslims performing Hajj and Umrah annually, the integration of digital tools is not only timely but also essential for managing complexity, ensuring safety, and enhancing the overall pilgrim experience.
The Ministry’s initiatives also reflect Indonesia’s leading role in Hajj management innovation, with both systems expected to set new standards in operational excellence and public service delivery.
